Master gage Calls Endurance Carbide at 9pm on a Thursday night and finds a solution
MASTER GAGE & TOOL CO.
MASTER GAGE & TOOL CO. has been a distributor for Endurance Carbide/ M. Curry Corp. for over (20) twenty years.
We have found their produced products to be of the highest quality, and their service and support to be exemplary. Endurance Carbide is always available to respond to their customer needs whether standard our special.
We recently had a situation whereby the Plant Manager of one of our customers, (and also a Fortune 100 Corporation), called me at 9:00 pm on Thursday evening. He was requesting expedited delivery on a recently placed order for carbide staking tools to avoid shutting down their major automotive customer’s production.
After speaking with my customer, I was able to reach Gary Browne, Plant Manager of Endurance. Within 1 ½ hours that night, we had a plan in place to meet the customer’s needs. Endurance Carbide implemented overtime and other work-schedule adjustments to ship a partial shipment of these carbide staking tools the next day for Saturday delivery. They also worked through the weekend to ship the balance on Monday to our customer.
It should also be noted that after this issue had been resolved, management at Endurance Carbide utilized provided customer sample parts and website videos to educate their employees on the end user’s application of Endurance Carbide product.
This is just one (1) example of the strong and sincere commitment by Endurance Carbide to quality customer service and continued innovative means for meeting the needs of customers.
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